State Farm® Insurance Agent Lee English Jr

"The team at State Farm – Lee English’s office has been nothing but outstanding. They are professional, friendly, and always willing to go the extra mile to help. Anytime I have questions, they respond quickly and make sure I fully understand my policies. It feels good knowing I’m in great hands with people I can trust. I highly recommend Lee English and his team for anyone looking for excellent insurance service and support!"

"Always very pleased with the customer service at State Farm Lee English’s office. Every time I call needing assistance with a policy the workers are very attentive and informative. Would definitely recommend anyone doing business here."

"INSURANCE RANT & WARNING .. Man..I will NEVER use State Farm or at least the Lee English Jr branch in Ripley Tn again & warn everyone else to steer clear & be vigilant about everything for your insurance.. After I bought my Jeep in April, I was sent (accidentally) two different beacons for the safe drive app discount..sure enough, the wrong one was unknowingly activated..I was receiving emails about not having an active beacon connected to my account..scared to lose my discounted rates, there were multiple phone calls (over a 2 month period) to this office to inquire about said emails..I was constantly told.."no you're fine..disregard the emails..don't worry about it..we've got you as connected" to which I did..then boom 3rd month my insurance went up $30 & they couldn't/didn't want to understand my frustrations..their explination was that I activated the wrong beacon & now had to repay the back month's discounts towards my premium..they sent a new beacon & refused to budge on the premium increase..offer any solution to rectify the mistake..even acknowledging they knew I had been calling & asking.. Fast forward to Aug 1st..I paid my monthly early (due on the 9th) per usual & asked about refunds as now I'm planning on switching since my policy was going up through no fault of my own while I activately tried to prevent what happened..I was told I would receive a check in the mail should I cancel policies & switch carriers.. Now forward to the 8th when I signed with AllState with triple the amount of coverage..a significant increase to my renters insurance and even cut my deductibles from $1000 each for auto & renters to only $500 & $200 respectively..PLUS even with out a drive wise discount am still paying $20/month less than I was.. I call on the 8th asking Megan to cancel my policies effective immediately & was assured they were cancelled as of 11:59:59 pm that night. The following week I get an email asking how I want my refund & after answering the questions it was processed immediately & back in my bank account that night.. However, instead of being the full $179.70 I had paid for the policy period Aug 9th - Sept 8th ..it was in the amount of $168.77..i called to inquire why my refund price difference was less & was told she would call me back..that call never came last week. Today I called & asked again about where's my money & what happened..to which I finally got a phone call back with the basic response being "your policy wasn't cancelled until the 10th"..NO IT MOST CERTAINLY WASN'T..."there's nothing we can do" I never had anything bad to say about this group & had even referred friends to them..but let me tell you..it may only be $10 here..& $17 a month more there..but that's still YOU being funny with MY money..& it boils down to them being incompetent & theft..you'll never change my mind or make me see it any differently.. never mind the fact that they stated that if I would stay with them my auto insurance was scheduled to discount down by $8 a month in October..IDC about that.. My proactivity about issues I had over a discount was dismissed as unimportant until it cause me an increase to my coverage..& could easily be proven it was their negligence..never once through any calm & cool conversations did I receive an apology..or did they admit they messed up..or even attempt to look into it as being an uncausable mistake... NOPE.. NOTHING.. ZERO.. ZILCH.. NADA.. IDK if all State Farm offices run in these principles but that is def one office I will now forever & always speak against..I'm glad I got out only having wasted about $50 total before something else similar would happen again... Like a good neighbor..State Farm was NOT there.. Let's see if I'm really in good hands now..."

"I recently swapped insurance providers and am so glad I did. Lee English quoted the best rates by far and the customer service is top notch! Everyone in the office has been extremely helpful. Go see them for all of your insurance needs."

"Lee English and his staff are top of the chart with their professionalism they work really hard for their customers to make sure all the needs are met I highly recommend State Farm for all your insurance needs . Megan is my agent and has really been the easiest ever to work with !"

"Great friendly staff Jeanna and Hannah always were there when I had any questions about my claim"

"Great service and always so friendly when I call 5⭐️"

"Jeanna Helped me save more than half of what I was paying on my existing policy."

"State Farm has been good to me and I will continue my business with you. I tell everyone that ask about insurance, I always recommend you. Thanks for being so good to me."

"Zack was very nice and explained my policy renewals to me. I am so glad he explained that I was getting a decrease in my auto insurance amount. Every little bit helps in this economy now, I have been with this office for years and will continue to do business with them. I would highly recommend this office to anyone"

"Good honest people with the willingness to help!"

"Hannah is the sweetest. We knew her from the bank so glad she is with my State Farm family now! If I could give a million stars I would. Best office hands down!"

"Hannah is the best!"

"I went by State Farm to make a payment. Hannah was there to welcome me and take care of anything that I needed. I also was receiving a bill that I didn’t understand. She looked it up and made sure that it was taken care of and that I and knew everything that was going on by the time I left. Great job State Farm, you have some wonderful employees."

"My experience with State Farm has been great! Hannah Kirby helped me get set up with Megan Smith. Hannah was very helpful and made the process very easy and swift. Megan was very informative on the policies, and made sure I got the best price I could. I would definitely recommend State Farm to anyone!!"

"Meagan was super to work with. She was patient and asked all the right questions."

"I stopped by my state farm agents office today for an update on my policy revisions. Holly greeted me and preceded to arrange for my agent to call me later and go over my concerns. I would like to say, she was quite informative and answered my questions. She also addressed my concerns. She further went over the new changes made on my policies. What great help she was. After reviewing and going over my concerns I decided a call back wasn't necessary. Thank you Holly!!"

"Worked with Megan Turner to bundle home and auto. The customer service was top notch and would definitely recommend!! Thanks for the savings too!!!"

"Made everything easy for me. Meagan was awesome."

"Bundled home & auto insurance they are the best I have everything I have with these awesome people they have covered my back everytime great people here and great company"

"Megan was a pleasure to work with. She was very helpful by offering me several options and suggestions to get my insurance coverage just right. I highly recommend them for any insurance needs."

"I had the pleasure of being able to start my policy with State Farm with a Mrs. Megan Smith, she was so helpful, very professional, informative and hospitable. I felt like I was talking to a friend l'd known for years! She was able to get me "full coverage" auto, renters insurance coverage as well as life insurance all for way less than I was paying for AUTO ONLY-with the "name your price tool"- I've never had better coverage at a better price and I highly recommend giving Megan Smith a call-State Farm I'm so happy to be a member! P.S. Megan is a keeper! She was amazing!"

"Megan was very polite and always helping me with anything that I need. She definitely thinks about our clients."

"My experience with State Farm was great Meagan Was Very Helpful Definitely give Them and Her A Five star. Got Life insurance, home Owner insurance And Auto insurance at a Good price."

"Megan was wonderful to work with. She helped me navigate changing insurance companies for two autos and homeowners. She made the process painless and quick. Oh, and saved me quite a bit of money also!"